Calls take a conversation from typing to face-to-face by starting a Slack voice or video call in any channel or direct message.Direct Messages enable you to send messages directly to another person or to a small group of people for more focused conversations.For sensitive information, create private channel and invite select team members in. You can make a channel for a project, a topic, a team, or anything – everyone has a transparent view of all that’s going on. Channels help organize team communication.It’s team communication for the 21st century Merge field data attached to the response.Įmail Button- if email address is included as a merge field, clicking the email button will trigger a new email draft for email follow up.Ĭase ID- if Salesforce case ID is included as a merge field, clicking the case link will open the case in Salesforce.Whatever work means for you, Slack brings all the pieces and people you need together so you can actually get work done. Response data including question and answers. The date and time since the response was collected. Viewing the individual response in your survey response table can help you contextualize your survey response in GetFeedback. If you've checked the box labeled Include Questions and Responses in Slack Message your slack notification will unfurl with the response text right in Slack. NW ResponseĬhoose View Response, to be redirected to Results > Responses > Individual response detail view. Slack post will include static message in the header.īody of the post has your custom text in it. mention a user in the body of the message, if needed. Any merge fields you’ve already pulled into the survey should be available to insert.ģ. + Insert Variable to open the merge field modal. Slack DMs are only available by request - please reach out to to have it enabled. We do not support group DMs at this mention user is not available for DMs. When you choose Send a Direct Message, you’ll select from a list of Slack users who are in the selected Workspace. To multiple users, select each one individually from this list. The user dropdown will show a filtered list of Slack users who are in the channel you’ve selected. When you choose Post to Channel, select from a list of public channels in your Slack Workspace that GetFeedbackApp bot is mention a user to ping a member of your team to take action on this feedback. Invite GetFeedbackApp bot to the Slack channel where you'd like to post response notifications. If you have only one Slack Workspace we’ll select it for you.Ĭhoose where the Slack Message will be posted, in a DM or public channel.Ĭheck the box labeled Include Question and Responses in Slack Message.Ĭheck the box labeled Include Questions and Responses in Slack Message if you'd like to show the text of the response notification. If Post to Slack is selected before the integration is configured, you’ll see an error message.Ĭhoose the Slack workspace you’ll post to. Select Post to Slack in the Select an option drop-down. If you are a Slack admin, or have appropriate permissions, your GetFeedback and Slack integration will set up automatically after you connect the applications from the Slack Control page.
![slack workspace slack workspace](https://i.pinimg.com/originals/93/28/89/9328898b538c60194e16e6333200a0dd.png)
When they approve, you should receive a ping in Slack that the integration is complete.
#Slack workspace install
If that’s the case - connecting to Slack from this page should send a request to your Slack admin to install the GetFeedback integration. Slack workspace permissions can vary, so you may need approval from your Slack admin to install the GetFeedback Slackbot. On the Slack control page, you can check the Connection Status to see if the apps are connected, or if the integration is still pending. To do this, navigate to Integrations > Slack > Edit > Slack Access Control. To set up Slack notifications with GetFeedback, you’ll first need to connect GetFeedback and Slack. We collected a few different use cases where you might like to send a Slack message out as a notification.Ĭreate a high scoring lead notification for sales/BDRĬreate support notification for technical help Trigger Slack notifications using the GetFeedback Actions tooling. Like with other GetFeedback notifications, you’ll write up the text of the Slack message and trigger the Slack post using tooling on the GetFeedback Actions page.
![slack workspace slack workspace](https://www.officelovin.com/wp-content/uploads/2015/07/AC_COWORKRS_20.jpg)
Use this Slack integration to post to a public channel, your teammates, or send a direct message. Send response notifications to Slack using the GetFeedback Slack Integration. Send out a post in Slack when you receive a high CSAT survey score, or when a customer needs a follow up after a low annual NPS. Set up Slack notifications to ping your team about incoming survey responses with GetFeedback Actions.